Ready for another installment of our series on the best and brightest on-demand photo canvas distributors?
Today, we’ll be taking a look at CanvasDiscount, an American company that claims to have the “lowest prices on the web.”
But can the shop live up to their promise? Furthermore, can they retain the quality to compete while simultaneously slashing prices?
Breaking down everything from their web presence to the canvas construction, we’ll just where the CanvasDiscount photo canvas stacks up.
CanvasDiscount Canvas Print Review
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Quality of Print
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Speed of Delivery
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Packaging
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Usability and Customer Service
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Price
Summary
CanvasDiscount.com is one of one of the most promising low price canvas print choices. Their prints look fantastic, and their prices are affordable. However, prospective customers should beware – their site is not exactly user friendly, and their haphazard delivery may leave you with a product you’ll be less than impressed with.
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What We Loved:
- 110% Low Price Guarantee. One of CanvasDiscount’s biggest selling points is its guarantee of low prices. In fact, the site promises that they’ll match lower prices from competitors and offer a 10% gift voucher. Even skeptics will have a hard time passing up the offer.
- Quick to ship. For US customers, CanvasDiscount promises that orders can be ready to ship within twenty-four hours of placing an order. In fact, if there’s any sort of delay, the site will offer your money back. In addition, shipping is entirely free for orders over $70.
- Plenty of products to choose from. Canvas isn’t the only thing that you can find at CanvasDiscount. If you’re looking to get something a little bit different, they’ll print your photographs in acrylic, metal, and PVC forex. You can even get personal pictures printed onto blankets, pillows, mugs, and even jigsaw puzzles!
- The customer’s always right. CanvasDiscount takes on large commercial clients as well as personal on-demand orders from individual artists.
What Could Improve:
- Information is scarce. While the site always has its latest sale prominently displayed for any customer to see, it’s hard to actually find information on the company itself. It’s unclear what sort of materials the canvases use or where CanvasDiscount itself is headquartered.
- Lack of following. CanvasDiscount could work on their online presence and building a firmer connection with their clientele. There’s a lack of buzz on what customers think or feel about CanvasDiscount products, and their activity on social media platforms such as Instagram and Facebook is surprisingly scarce.
- Prices in flux. While CanvasDiscount promises low prices, those prices only stay low due to deeply discounted sales. While this doesn’t sound like a bad thing on the surface level, I’ve noticed that other canvas providers use similar techniques to frequently change the price of their product, making it hard to come up with an accurate estimate ahead of time.
- Website woes. There are a few improvements that could be made to the website. Specifically, I ran into slow image upload times that proved to be slightly frustrating.
Related Post: CanvasChamp Canvas Review
What I Received:
I’ll admit it – I didn’t really know what to expect from CanvasDiscount when I first submitted my order. As I mentioned above, their poor web layout didn’t leave the best first impression. Furthermore, I ran into some trouble finding past customer reviews from third-party sources.
However, I have to say that the final product that arrived at my doorstep far exceeded my expectations.
One of the things that particularly impressed me right off the bat was the site’s range of sizes. Most providers offer about 6-10 different sizing options off the bat, allowing you to crop the image to fit their existing templates.
CanvasDiscount, on the other hand, will generate sizes compatible with the quality of the image you upload. Of course, high res photos yield the widest array of options. But no matter what it is you have to work with, CanvasDiscount goes the extra mile to ensure that you won’t end up with the pixelated prints that result from stretching a small file out too wide.
print quality was superb
On that note, the print quality was superb. Everything is clear and defined, an aspect that many other on-demand canvas printers seem to struggle with. I’m not sure if CanvasDiscount uses unconventional materials or employs a different print technique altogether, but the texture of the canvas did not overpower the details of the image in the least.
Related Post: CanvasDiscount Metal Print Review
The colors in my print also came out beautifully.
My test print wasn’t a true black and white, and I purposely left some blue and purple tints in the file. Some printers have a tendency to bump up saturation, and I was happy to see that the subtle shades weren’t overpowering the piece or entirely washed out in the print process.
The CanvasDicount Flaws
That’s not to say that my order was without any flaws. The wrapping was passable, but I would have preferred if it were stretched just a bit tighter along the frame.
I also have to take a few points off for CanvasDiscount’s lack of hanging materials.
Although there are plenty of other services that don’t include nails, wire, or hangers with their canvases, it’s a pet peeve of mine simply because it’s such an effortless, inexpensive addition that makes the hanging process infinitely easier.
However, the biggest flaw that I found in my ordering experience didn’t have to do with the canvas at all. Rather, there was very little packaging to protect my canvas. As a result, one of the corners of my order got dinged in transit.
It’s just a superficial scar, and it certainly didn’t stop me from hanging my piece up. However, a few packing peanuts or foam inserts could have completely prevented the issue from happening.
Related Post: iCanvas Review
Our Verdict
one of the most promising low price canvas print choices
CanvasDiscount is likely one of the most promising choices available for its low price bracket. Despite costing less than most competitors, it yields high-quality results that just about anyone would be happy to display in their home.
The detail and handling of color in their pieces surpass the work of printers that charge significantly more.
Related Post: Canvaspop Canvas Print Review
The company doesn’t have any major hurdles to overcome. Rather, there’s a series of small bumps that stand in their way to the top.
Primarily, their issues lie in their lack of name recognition and customer service. While CanvasDiscount doesn’t cut corners on their prints, add-ons such as extra packaging and hanging materials show consideration for their customers.
The silver lining is that these issues are easy to rectify as the business continues. CanvasDiscount is worth keeping a close eye on as they work through growing pains. Without sacrificing appearances, they manage to stretch budgets and produce products easy to take pride in.
I am very happy I read your article on CanvasDiscount. I placed a large order with them a few days ago. This morning I started reading some reviews about the company and there are many more negative than good comments. I hope I will be as happy with my prints as you are.
Let us know how things went. Hope you will get some nice canvas prints in the mail.
Thanks for this review. I’ve recently ordered prints of my original paintings made, and the quality was also superb.
The first time I ordered, everything was packaged neatly in thin foam layers and snug in their box. The canvases were wrapped tightly and neatly and it looked amazing.
The second time I ordered, though, I ordered much smaller canvases and the corners were wrapped slightly unevenly , with small bulges. The only sort of protection was thin shrink wrap around each canvas. And even though the website advertises this as a USA Made company, the box was labeled as a German export, clearly shipped from somewhere in Germany, and even the packaging slip was in German! A little puzzling, to be sure…
Hi Colleen, this time around CanvasDiscount may have shipped the prints from Germany where I believe they have a print production too. Normally printers and inks used in Germany are as good as in the US. This different packaging and origin of the prints could have been caused by the current lockdowns. In case you are not happy with the prints you should get in touch with the CanvasDiscount support team at info@canvasdiscount.com or call their customer service team toll free number +1-305-507-8430 (Monday-Friday, 11am-4pm EST).
They have ZERO customer service.
They do not deliver on-time – even with their “COVID-19” excuse for longer delivery times – 5 weeks for part of one order and STILL waiting.
Their Acrylic prints are TOO LIGHT and washed out. Defeats the purpose of getting an Acrylic print. And too expensive to just “live with”…they either need to be reprinted, properly, or I should get a refund. Neither of which I have been able to communicate about with anyone there.
Yet, you cannot reach them by phone or eMail. Phone will keep you on hold 20-40 minutes and then tell you they’re too busy to answer!
Email will get you a canned response that says they’ll respond in 1-2 business days… It’s been 28 days since my first email to them.
I do not understand how they get so many positive, even glowing reviews.
I do not recommend them.
The delay in shipping and slow customer support is definitely due to the current COVID-19 crisis. We had a similar experience when ordering their metal prints. CanvasDiscount did send out a letter explaining the current situation.
I ordered 3 large canvas prints, 30×40 of my own high quality photo’s 6-8 mb. each. This was my first order but certainly not my last as I was totally impressed with the prices and quality. The order came together and was undamaged and wrapped well, took less than 2 weeks.
I’ve ordered from them several times and although some of the prints weren’t as nice as I expected I let it slide because the prices were so cheap. My most recent order was a Christmas present and not only was the print so dark you can barely recognize what’s in the picture, the print was damaged in five areas. I contacted customer service by email and received a request for pictures of the print and close-ups of the damages. Since then no response. I’ve emailed several times and nothing. No replacement, no refund and no response. I will NEVER use or recommend this company. Very dissatisfied!
This company sold me cheap so called fleece blankets for $33 each. The photo can barely be seen. This is so embarrassing because they are Christmas gifts. The material is so cheap and my order was unbelievable poor quality. NEVER AGAIN . SHOP SOMEWHERE ELSE.
I ordered twice and was very satisfied from the quality of the prints to the packaging to prompt delivery. My third order has been terrible. It was a very large order, 19 prints, which seems to be part of the problem. First, delivery took 5 weeks. All 19 prints were shipped in the same box with inadequate protective packaging causing 7 prints to have prominent creases in the canvas from too much weight on them. Two prints had significant printing defects such as black blotches in the sky, very obvious, and the canvas on 4 prints were not stretched tightly at the corners. I followed the instructions for contacting customer service. It’s not possible to reach them by phone; a recording says they’re too busy and to send an email. I sent an email, uploading photos of the defects as requested. I had not received a response after 3 weeks, so I sent a second repeat email. This time I got a generic response asking me to upload photos of the defects – which I had already done, but I did again. Since then there’s been no less than 9 email exchanges that simply go in circles. Every reply I get is from a different person and clearly they do not read the prior customer representative’s response. They always request something else. In the last email they requested the D number on the back of the print to identify the defective prints. One of the prints had no such number. I’m told they can’t reprint without that even though they have the digital upload. I give up. Quality is good, mediocre or bad; it’s a crap shoot. You might get lucky – but if you aren’t and need a replacement, customer service (not) could care less. They may have the cheapest prices around, but I’d rather pay a little more than deal with this complete unwillingness to stand behind their work. I just wasted $300+
I wish I could give you 0 stars! I placed the order it says product completed but not shipped yet ! What happened to the time frame you give your costumers????
I just bought from Canvas Discount based on your well written review. Am puzzled though by the following: “Canvas Discount on the other hand, will generate sizes compatible with the quality of the image you upload. Of course, high res photos yield the widest array of options. But no matter what it is you have to work with, CanvasDiscount goes the extra mile to ensure that you won’t end up with the pixelated prints that result from stretching a small file out too wide.”
I had two saved versions of the same image, one really huge, one medium size, to use for a canvas print. When I selected the huge version (which I thought would yield the best quality image) only part of the image showed. It was too large to fit and their automated system apparently had no way to downsize it. The medium size image did work, and the website even told me that a 16×20 print would work better with it, quality wise, than an 18×24 would. That was nice. I wasn’t able to crop though, I couldn’t drag the image to where I wanted it, I could only zoom in on it. Maybe I missed something.
After ordering I contacted Canvas Discount to ask about cropping and during our conversation a nice customer service rep told me that their system can NOT distinguish between pixilated and non-pixilated, blurry and non-blurry images, which is weird, because that contradicts what your article says, and also what their own website told me: to use certain sizes for the image because larger sizes wouldn’t look good. Weird. Delivery hasn’t happened yet, I’m holding my breath and hoping for the best, will send an update. I used to use another company that made nice canvas prints and would even tell you over the phone if the image that you selected would be blurry or pixilated, but they stopped answering the phone. We’ll see if Canvas Discount is my new “go to” company for canvas prints in a few days.
Me again, adding to my review: the 3 canvas prints that I ordered arrived. Fast shipping, really nice quality images, but a problem: the measurements are somewhat smaller than stated, so my 24″x36″ canvas print for example actually measures 23.5″x35.5″, and THIS means that there is a gap all around it when put it in a frame. The edges of the canvas print barely touch the inner edges of the opening of the frame, which measures 24″x26″. It doesn’t rest on the edge or lip that the frame provides for it. I couldn’t use nails or brads, I had to use duct tape to hold the stretched print in place. Looks okay on the wall but weird. I contacted the company (got fast responses before) but haven’t heard back yet.